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    please have a look at the full curriculum of TUT’s online Higher Certificate in Contact

    please have a look at the full curriculum of TUT’s online Higher Certificate in Contact
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    Modern contact centres have evolved as new technologies introduce new channels for companies to engage with the public. This constant evolution means there isn’t much agreement on a definitive list of the most important elements of a contact centre. With that said

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    boost productivity through better employee morale and loyalty and improve the company’s reputation to make it easier to attract skilled people in future.""

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    an IMS can be automated to reorder stock as needed. Higher-level systems can also predict future demand based on historical sales data. An IMS can also be integrated with other business syste

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    Mastering Contact Centre Management: Essential Skills for Success

    Proficiency in various skills is pivotal for achieving success and ensuring operational exce...
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