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    Latest news

      Hospitality Tourism

      Four Seasons Golden Rule | Personalised Service & Experiences

      Much of the success of the Four Seasons chain has been attributed to its use of the Golden Rule, which dictates that staff treat both guests and colleagues prec Read More...
      Hospitality Tourism

      Ubuntu Hospitality Philosophy: African Excellence in Guest Service

      The global tourism and hospitality sector is moving away from transactional interactions toward meaningful, human-centred experiences. Within South Africa, this Read More...
      Hospitality Tourism

      Hospitality Education Pathways | Courses and Career Guide

      The tourism and hospitality industry in Africa is currently undergoing a dynamic transformation. As the continent continues to solidify its position as a global Read More...
      Hospitality Tourism

      Hospitality Training & Staff Development Solutions

      As we have discussed in earlier articles, the quality of guest service is directly tied to the capability and confidence of the workforce. Shifting traveller ex Read More...
      Hospitality Tourism

      Hospitality Employee Experience | Retention & Service Excellence

      In the tourism and hospitality industry, companies that look after and take good care of their employees see this reflected in improved interactions with guests Read More...
      Hospitality Tourism

      Service Profit Chain: Boosting Hospitality Loyalty and Growth

      The service profit chain is a management framework used by hotels and other businesses that is built on the simple concept that happier employees result in happ Read More...
      Hospitality Tourism

      Ritz-Carlton Service Recovery: Excellence in Hospitality

      While every organisation aims for perfection, true excellence is defined by how a business responds when things go wrong. Perhaps no organisation has become as Read More...
      Hospitality Tourism

      Service Recovery Models in Hospitality | Guest Satisfaction

      Hospitality establishments operate in a high-touch environment where the potential for service failure is constant. How an establishment responds to these failu Read More...
      Hospitality Tourism

      AI Personalisation in Hospitality | Enhancing Guest Experience

      Artificial Intelligence (AI) is transforming hospitality by enabling hotels and resorts to deliver personalised guest experiences. This personalisation goes wel Read More...
      Hospitality Tourism

      Hotel Loyalty Programmes | Guest Retention & Hospitality Rewards

      Hotels need to build strong relationships with guests to ensure repeat business and stay ahead in a competitive industry. Modern systems are able to gather data Read More...
      Hospitality Tourism

      Qualtrics Hospitality | Experience Management for Hotels & Resorts

      Hotels can measure their success by how closely a guest's actual experience comes to their expectations. To secure a competitive advantage, successful operators Read More...
      Hospitality Tourism

      Medallia | Transforming Hospitality Through Customer Experience

      The hospitality industry has long been defined by the "human touch". This comes from the warm greeting at reception, the attentive service in the dining hall an Read More...

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