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Changing Contact Centre Customer Service: The Future
Explore the future of customer service in contact centres with trends like AI automation, predictive analytics, and remote work. Read more
The Role of Information Management in Today's Businesses
Explore the crucial role of information management in modern businesses and how it drives success, innovation, and competitive edge. Read more
Mastering Customer Relations
Discover effective communication strategies for customer relations, focusing on empathy, active listening, and personalised service. Read more
Top Skills for Contact Centre Success
Learn how Tshwane University of Technology's Higher Certificate in Contact Centre Management prepares individuals for innovation and leadership. Read more
Mastering Contact Centre Management: A Comprehensive Guide
Discover the Higher Certificate in Contact Centre Management from Tshwane University of Technology and learn critical skills and future trends. Read more
10 Reasons Why TUT is a Great Choice for Online Study
Discover the top 10 reasons why Tshwane University of Technology (TUT) is the ideal choice for online education. Read more
Why Choose TUT for Online Learning
Discover the flexible and innovative online learning programmes at Tshwane University of Technology (TUT). Read more
Empowering your career in customer service
When working in a contact centre or client environment, it is important to keep your skills up to date. This is what you can expect from a career in this field. Read more
TUT's student support services: We've got you
TUT offers a range of support services for students, including academic and mental health services. Read more
Online learning makes education accessible
TUT maximises access to education and has online programmes to make learning even more accessible. Read more
Our online learning platform: How to ace it
Get orientated with the interactive learning platform that TUT uses for online students. Read more